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Order Status
Has my order shipped?
  Click the "My Account" link at the top right hand side of our site to access your account.  From the "My Account" page, click on the "View my orders" link to check the status of your orders.  Most orders ship 1 to 3 business days after they are placed (or, for orders paid using an offline payment method, 1 to 3 business days after payment is received).
How do I change quantities or cancel an item in my order?
  Once an order is submitted, it can no longer be edited.  If you need to change quantities or cancel an item from your order, please contact customer service and we will do our best to assist you.  Please note, however, that we are often unable to change an order once it is released to the warehouse for processing.
How do I track my shipments?
  Click the "My Account" link at the top right hand side of our site to access your account.  From the "My Account" page, click on the "Track packages" link to check the status of your orders and track any packages that have shipped.
My order never arrived.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered" or it has been more than 2 weeks since your order shipped (45 days for international packages), please contact customer service for assistance. Please note that lost package claims must be submitted within 60 days of shipment.
An item is missing from my shipment.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that all of your packages were delivered. If your packages each show a status of "delivered" and you have removed and carefully inspected all packaging material from the box to ensure that missing item is not mixed in with the bubble/paper/void fill (nearly all items reported missing are found on closer inspection), please contact customer service for assistance.
When will my backorder arrive?
  We try to keep the inventory availability on our website in sync with actual inventory, but occasionally inventory errors or other conditions result in an item being out of stock when we attempt to process an order.  If this happens and we cannot fulfill the item within 3 - 5 business days, we will cancel the item from the order.

Some custom made Jane Iris jewelry items have long turnover times (these items are specifically noted as custom jewelry in the item descriptions).  If an order contains a mix of custom jewelry and standard items, we may ship what is in stock and "backorder" the custom item to ship separately when it arrives from the jeweler.  In that case, the custom jewelry backorder will arrive in the timeframe specified in the item's description.