|Pricing and Billing|
|Do I have to pay sales tax?|
|You only have to pay sales tax if your order is shipping to Massachusetts. The current Massachusetts sales tax rate is 6.25%.|
|I have a question on my charges.|
|Click the "My Account" link at the top right hand side of our site to review your orders and compare the order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account" link at the top right hand side of our site to view and print invoices.|
|When will my credit appear on my account?|
|Credits usually take 5-7 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will be charged when your package is shipped.
If you are paying by credit card, a credit card pre-authorization will be placed at the time you submit your order to ensure that the card is valid and that funds are available. Your bank may place a temporary hold on funds at that time in anticipation of receiving the charge. The funds are then "captured" (charged) when the order is shipped.
Please Note: If you attempt to place an order using billing information that does not match the cardholder information on file with your bank and the pre-authorization fails due to an address verification system (AVS) failure, it is possible that your bank will place a temporary hold on funds even though the transaction does not go through. Unfortunately we have no control over this. The temporary hold will be released by your bank in the timeframe specified in your cardholder agreement. To prevent this, please be sure that the billing information provided is an exact match (name and complete address) to the card information on file with your bank.