|How do I create an account?|
|1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated based on the package destination and the weight of items in your order. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices prior to entering your payment information.|
|I forgot my password.|
|Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please click here to view our returns policy.|
|When will my order ship?|
|Most orders ship out from our warehouse within 1 to 3 business days of the date the order is received (or, for orders paid by money order/cashier's check, within 5 business days after payment is received and processed). During peak order periods (typically around Sabbats), high order volumes may add delays of 2 to 4 additional business days. Our system sends an automated shipping confirmation e-mail at the time of shipment so that you know your package is on its way. All orders ship from our Massachusetts warehouse facility.
Some Jane Iris jewelry items (14K gold, ring sizes 11 & 12, jewelry with stones) are custom made and take additional time to process -- anticipated processing times for these products are noted in the item descriptions.
After placing an order, you may click the "My Account" link at the top right hand side of our site to track the status of your orders.